Privacy Policy

Trade Name: Real Roamer

Legal Entity: SR Transport Management Services Private Limited

Service Type: Visa Consultancy & Assistance Services

1. Introduction

Real Roamer (SR Transport Management Services Private Limited) (“Real Roamer”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of its clients. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you engage our services or interact with us through our office, website, phone, email, or digital platforms.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a) Personal Information

• Full name
• Date of birth
• Gender
• Nationality
• Passport details
• Address and contact details (phone number, email)
• Marital status

b) Identity & Travel Documents

• Passport copies
• Photographs
• Previous visa copies
• Travel history

c) Financial & Employment Information

• Bank statements
• Salary slips
• Income tax returns
• Employment letters
• Business documents

d) Technical & Communication Data

• Call recordings (for quality and compliance)
• WhatsApp chats, emails, and messages
• Website enquiry forms (if applicable)

3. Purpose of Information Collection

• Visa eligibility assessment and consultation
• Preparing and submitting visa applications
• Appointment scheduling and follow-ups
• Communication regarding application status
• Legal, regulatory, and compliance requirements
• Internal record-keeping and service improvement

4. Information Sharing & Disclosure

We do not sell or rent your personal data. Your information may be shared only with:

• Embassies, Consulates, and Visa Application Centres
• Authorized service partners (courier, appointment platforms)
• Government or regulatory authorities when required by law

Information is shared strictly on a need-to-know basis for visa processing.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

6. Data Retention

• Client data is retained only as long as necessary for service and legal requirements
• Documents may be securely archived or destroyed after service completion

7. Client Rights

• Access personal data held by Real Roamer
• Request correction of incorrect or incomplete data
• Withdraw consent (subject to legal and service limitations)

8. Third-Party Links & Services

Our website or communication platforms may contain links to third-party websites. Real Roamer is not responsible for the privacy practices or content of such websites.

9. Cookies & Digital Tracking

If our website uses cookies, they are used only to improve user experience and website functionality. Users may control cookies through browser settings.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

Real Roamer reserves the right to update or modify this Privacy Policy at any time. Updates will be effective upon publication.

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

13. Contact Information

For any questions or requests related to this Privacy Policy, please contact:

Real Roamer – info@realroamer.in

(SR Transport Management Services Private Limited)